Support Group

Shopify Support Groupfor Merchants

Connect with merchants who understand Shopify from hands-on experience.

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Online
💎help-design
47 online
January 29, 2026
🖼️
pixel_perfect1:45 PM
Anyone have tips for optimizing images in Shopify themes? My LCP is suffering.
speed_demonAPP1:48 PM
Use the image_tag filter with lazy loading and proper srcset. Also check your preloads!
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theme_wizard2:34 PM
How do you all handle hero section spacing on mobile? My Dawn customization looks cramped.
design_sarahGROW2:35 PM
Try using clamp() for fluid spacing! Something like padding: clamp(2rem, 5vw, 4rem)
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@TalkShopBOT2:35 PM

Here's a responsive approach for Dawn:

.hero {
padding: clamp(2rem, 8vw, 6rem);
min-height: min(80vh, 600px);
}
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theme_wizard2:36 PM
This is perfect, exactly what I was looking for!
🔥4💜2
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store_builder2:37 PM
Also check out the @container queries for component-level responsiveness - game changer for sections
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liquid_master2:40 PM
Don't forget about the new section groups in 2.0 themes - they make layout management so much cleaner
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css_ninjaDTC2:42 PM
Pro tip: use CSS layers for better specificity control when overriding Dawn defaults
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Message #help-design
300+ devs online
Common Challenges

Common Shopify Problems Merchants Face

These everyday challenges can have a direct impact on revenue and customer experience. Learn from merchants who have resolved them.

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Theme Issues

Customization conflicts, layout bugs, and Liquid template problems

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App Conflicts

App compatibility issues, script conflicts, and performance impacts

💳

Checkout & Payments

Payment gateway errors, checkout flow issues, and currency problems

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Shipping Rules

Shipping rate configuration, zone setup, and carrier integration

⚙️

Store Configuration

Settings conflicts, domain issues, and store setup challenges

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Analytics & Reports

Data discrepancies, tracking issues, and report generation

Why It Works

Why Peer-Based Shopify Support Works

Peer support works because it is grounded in real experience. Instead of relying solely on support tickets or searching through outdated forum posts, merchants connect with others who are actively running Shopify stores and solving similar problems.

Faster than support tickets
Get answers in real-time from active merchants
Battle-tested solutions
Learn what actually works from those who've tried it
No guesswork
Multiple perspectives help you choose the right approach
Real Experience
Merchants share what worked, what didn't, and what they'd do differently next time.
Multiple Perspectives
Get different approaches from various merchants and choose the solution that fits your store best.
Practical Knowledge
A knowledge base grounded in real-world experience that complements official documentation.
Reduced Downtime
Faster problem resolution helps merchants stay focused on growing their business.
Speed Matters

Faster Help Without the Guesswork

When you ask a question in a live Shopify support community, you often receive multiple perspectives. This helps you evaluate different approaches and choose the solution that fits your store best.

Reduce Downtime
Get your store back on track faster
Speed Up Resolution
Multiple solutions means faster answers
Stay Focused
Spend more time growing your business
Join the Support Group

Join the Shopify Support Group on Discord

If you want faster answers and practical guidance from other Shopify merchants, join our welcoming community to ask questions, share experiences, and build confidence running your store.